ROBOTIC PROCESS AUTOMATION

AI-DRIVEN TECHNOLOGY

Creating opportunities to streamline, enhance and grow through AI- driven digital technologies.

BUSINESS PROCESS DISCOVERY

DATA DRIVEN DIGITAL TRANSFORMATION
Eliminating process blindness, fostering well-founded process intelligence.


When people, processes, and technology are not integrated and aligned, business transformation projects fail. The cause? Process blindness.
When organisations have no accurate insight into the current state of operations, digital transformation becomes near impossible to achieve – and if it is, its full value will not be unlocked.
Increased Efficiency
By thoroughly examining and understanding existing processes, organizations can identify bottlenecks, redundancies, and areas of inefficiency
Improved Customer Experience
Understanding the customer journey and the touchpoints within business processes is crucial to delivering a seamless and personalized customer experience
Cost Savings
By uncovering inefficiencies and redundancies, organizations can identify cost-saving opportunities

WHY EMBARK ON PROCESS DISCOVERY?

Providing a sound foundation for business transformation starts with planning. This demands planning, observation and mapping, and plotting the path forward.

With this approach, CIBA’s team of experts helps clients steer the enterprise towards automation with a focus on continuous improvement. By identifying process inefficiencies and variations, transformation is timeous and effective in the most powerful ways.

INTELLIGENT AUTOMATION

UNLOCK A DIGITAL ENTERPRISE
CIBA enables enterprises to switch on automation, unlocking the power of AI in a digital workforce.


Our platform options offer the industry’s most advanced, enterprise-grade Robotic Process Automation (RPA) solution for Shared Services and Business Service Organizations. With dynamic, proven RPA and AI enablement, our clients’ processes are streamlined and automated. This leads to reduced costs, increased revenue, and total accuracy with enterprise-grade security and control.

CIBA’s cognitive automation solutions effectively automate business processes, empowering enterprises to create digital workforces and drive the management and scale of business processes with unprecedented speed. Some of the world's largest organizations rely on our automation solutions, enjoying fastest time-to-value and leveraging its resilience, scalability, and security to operate sensitive and mission-critical projects.
CIBA is driven to ensure that our intelligent automation solutions are feasible and practical for the business.
READ MORE

WHY CUSTOMERS PREFER OUR CAPABILITIES

Concept to
production in
two weeks.
Only provider with an intelligent Digital Workforce Platform
  • Native cognitive skills – Computer Vision, NLP, ML
  • Embedded operational and business analytics
Intuitive to use, fastest to scale
  • Optimised for the business user
  • Industry’s first and only marketplace for bots
Designed for the enterprise
  • Centralised controls
  • Bank-grade security
Automate with the industry’s #1 Digital Workforce Platform

DO

Enterprise RPA

Automate repetitive processes at scale

THINK

IQ Bot

Automate unstructured processes with AI & ML

ANALYSE

Bot Insight

Analyse automated processes in real-time

RESULT

Digital Workforce

Liberate humans to do what they do best
Intelligent Digital Workforce portfolio

KEY PROCESSES TO AUTOMATE

BANKING

  • Account opening (attended automation)
  • Create new loan
  • Loan settlement
  • Travel card processes
  • Progress payments
  • Credit card account opening
  • Reconciliation and amendments
  • Rollover request processing
  • Customer e-registration

BANKING CASE STUDIES

INSURANCE

  • General insurance claims processing
  • Life insurance claims processing
  • Policy lifecycle of life insurance
  • Claims verification
  • Dispute resolution (workflow)
  • Reinsurance
  • Agency management
  • Insurance brokering
  • Property and casualty insurance
  • Fraud management

HEALTHCARE

  • Electronic health record (EHR)
  • Revenue cycle management
  • HR on-boarding
  • Web-based claims capture
  • Adjudication
  • Claims recovery
  • Automated internal and external reporting
  • Healthcare compliance monitoring (ICD 10)
  • Automated quality measure tracking
  • Medicare enrollment

FINANCE AND ACCOUNTING

  • Audit certificate generation
  • Income statement creation
  • Cash flow equity reports
  • Balance sheet generation
  • Billing/invoicing
  • Debt and payment tracking
  • Debt collection
  • Accounts receivables
  • Accounts payable
  • Expense management

RETAIL

  • Multi-channel O2C
  • POS/online sales integration
  • Customer experience analytics
  • Gift/loyalty/seasonal card activation
  • SKU and supplier reporting

UTILITIES

  • Meter to cash
  • Automated CRM workflow/reporting
  • Asset operations analytics
  • Automated scheduling for situational intelligence
  • Operational efficiency reporting

LOGISTICS

  • Inventory management
  • Supply chain processes
  • Distribution reporting
  • Compliance and governance, reporting
  • Receiving and shipping

ENTERPRISE PERFORMANCE MANAGEMENT

FINANCE TRANSFORMATION AT YOUR FINGERTIPS
Propel your strategy with faster and better-informed decisions. Enable digital transformation and streamline your financial close & consolidation, regulatory compliance, and planning.

Days

Hours

Minutes

Seconds
of support services
CIBA’S Finance Transformation Platform
Our specialized finance transformation platform (CCH® Tagetik) connects finance and operations with an extensible platform and powerful data engine. In one solution, you can complete all financial processes and access the information you need to gain better insights, make faster decisions, and drive your business in the best direction.

WHAT CAN EPM DO FOR YOU?

Let us modernise your EPM applications, transitioning your enterprise applications and systems to the cloud with a proven software-as-a-service (SaaS) model. Why? To enable digital success.
REQUEST A DEMO
With a modern approach, our local and global clients successfully measure and manage performance, better anticipate results, and enjoy both growth and profitability. Our team is adept at optimising the entire management cycle with robust, powerful, and easy to use information platforms to:
  • Integrate management related processes
  • Ensure efficiency and consistency in decision making
  • Drive strategy execution and predictable results
  • Intuitive and Integrated platform
  • Flexible
  • Deep business insight

OUR SERVICES

At CIBA we’re dedicated to helping clients to customise, enhance, support, and extend their EPM solutions. With almost three decades’ experience and a proven methodology, our services team has delivered successful results for innumerable businesses worldwide.

From EPM product demonstration to implementation, training, and technical support, we’ll transform your licensed software.

YOUR CHALLENGE

Constantly evolving markets, the rate of innovation, digital transformation, expanding regulatory demands and rising global competition are driving organisations to seek EPM applications that can execute their management processes.

YOUR SOLUTION

While technology is not a remedy, it can offset skills shortages and decrease pressure by automating processes and delivering greater insights. By leveraging our dedicated consultant team for industry specific applications, through CIBA’s Managed Services offering:
  • Clients achieve higher management efficiencies at lower costs
  • Customers have access to consultants with wide and deep implementation experience across numerous industries, operating as virtual employees of the client business
  • Our team works closely with the client’s key staff, building a sound understanding of their business
  • Clients lean on our knowledge and experience to extract more value from their applications
  • Clients have access to our dedicated service team

WHEN WILL YOU USE MANAGED SERVICES?

  • At the end of the rollout of a project to assist you in realising the value from your EPM. The end of a new implementation can be a time when the need for a skilled resource is critical
  • When you need extra help with month-end processes and don’t have the skills or the extra hands to assist
  • When you’d like help in developing custom applications so that you can streamline certain processes

WHAT WE OFFER

At the start of an engagement, CIBA’s team members are introduced to key stakeholders in the client’s organisation. The first step is to validate the engagement scope and confirm service expectations. In collaboration with the client, we develop a strategic plan, which may include a combination of the following Managed Services:
  • Application Support
  • Service Desk
  • Outsourcing and ad hoc development
  • Health checks
  • Optimisation
  • Upgrades and Patching

CONTACT US TODAY

Find out how we can help you automate your business processes

PARTNERS

AI & ROBOTICS

CONFIGURE CREATE
AND RUN

CIBA is a Master Reseller for Automation Anywhere that enables enterprises to switch on Robotics Process Automation and AI with ease and effect.
Automation Anywhere is the industry’s most advanced, enterprise-grade Robotic Process Automation platform for Shared Services and Business Service Organisations. With its dynamic robotics process automation and proven AI enablement, companies’ processes are streamlined and automated to reduce costs, increase revenue, and ensure accuracy with enterprise-grade security and control.

The Automation Anywhere enterprise-grade cognitive robotic process automation (RPA) platform is capable of automating any business process, enabling enterprises to create a digital workforce to manage and scale business processes with unprecedented speed. Some of world’s largest service organisations rely on its enterprise-class automation solution because it offers not only the fastest time-to-value but also the resilience, scalability and security required to operate in sensitive and mission-critical business processes.

Our clients are welcoming the responsive and controlled bot deployment provided by CIBA, in partnership with Automation Anywhere. Impressive features include an enterprise-class Control Room, which provides a single view for management and control to ensure reliable, scalable, and secure Bot deployment in the automation of any business process. The Control Room enables Bot deployment where and when they are required. Controlled centrally, all Bots are queued and launched individually, pooled across tasks, or organised around a specific workflow. Bots can be activated chronologically or asynchronously based on triggers.
As a future partner in business, we make Artificial Intelligence (AI) as real and practical as possible as we take the fear out of the unknown. Very much in pursuit of balancing the best of both worlds, we enable organisations to achieve a higher level of performance in a practical manner.
READ MORE

WHY CUSTOMERS PREFER OUR CAPABILITIES

Concept to
production in
two weeks.
Only provider with an intelligent Digital Workforce Platform
  • Native cognitive skills – Computer Vision, NLP, ML
  • Embedded operational and business analytics
Intuitive to use, fastest to scale
  • Optimised for the business user
  • Industry’s first and only marketplace for bots
Designed for the enterprise
  • Centralised controls
  • Bank-grade security
Automate with the industry’s #1 Digital Workforce Platform

DO

Enterprise RPA

Automate repetitive processes at scale

THINK

IQ Bot

Automate unstructured processes with AI & ML

ANALYSE

Bot Insight

Analyse automated processes in real-time

RESULT

Digital Workforce

Liberate humans to do what they do best
Intelligent Digital Workforce portfolio

KEY PROCESSES TO AUTOMATE

BANKING

  • Account opening (attended automation)
  • Create new loan
  • Loan settlement
  • Travel card processes
  • Progress payments
  • Credit card account opening
  • Reconciliation and amendments
  • Rollover request processing
  • Customer e-registration

BANKING CASE STUDIES

INSURANCE

  • General insurance claims processing
  • Life insurance claims processing
  • Policy lifecycle of life insurance
  • Claims verification
  • Dispute resolution (workflow)
  • Reinsurance
  • Agency management
  • Insurance brokering
  • Property and casualty insurance
  • Fraud management

HEALTHCARE

  • Electronic health record (EHR)
  • Revenue cycle management
  • HR on-boarding
  • Web-based claims capture
  • Adjudication
  • Claims recovery
  • Automated internal and external reporting
  • Healthcare compliance monitoring (ICD 10)
  • Automated quality measure tracking
  • Medicare enrollment

FINANCE AND ACCOUNTING

  • Audit certificate generation
  • Income statement creation
  • Cash flow equity reports
  • Balance sheet generation
  • Billing/invoicing
  • Debt and payment tracking
  • Debt collection
  • Accounts receivables
  • Accounts payable
  • Expense management

RETAIL

  • Multi-channel O2C
  • POS/online sales integration
  • Customer experience analytics
  • Gift/loyalty/seasonal card activation
  • SKU and supplier reporting

UTILITIES

  • Meter to cash
  • Automated CRM workflow/reporting
  • Asset operations analytics
  • Automated scheduling for situational intelligence
  • Operational efficiency reporting

LOGISTICS

  • Inventory management
  • Supply chain processes
  • Distribution reporting
  • Compliance and governance, reporting
  • Receiving and shipping
  • AND MANY MORE!

CONTACT US TODAY

Find out how we can help you automate your business processes

PARTNERS

COPYRIGHT
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2024.
ALL RIGHTS RESERVED