OUR SERVICES
At CIBA we’re dedicated to helping clients to customise, enhance, support, and extend their EPM solutions. With almost three decades’ experience and a proven methodology, our services team has delivered successful results for innumerable businesses worldwide.
From EPM product demonstration to implementation, training, and technical support, we’ll transform your licensed software.
YOUR CHALLENGE
Constantly evolving markets, the rate of innovation, digital transformation, expanding regulatory demands and rising global competition are driving organisations to seek EPM applications that can execute their management processes.
YOUR SOLUTION
While technology is not a remedy, it can offset skills shortages and decrease pressure by automating processes and delivering greater insights. By leveraging our dedicated consultant team for industry specific applications, through CIBA’s Managed Services offering:
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Clients achieve higher management efficiencies at lower costs
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Customers have access to consultants with wide and deep implementation experience across numerous industries, operating as virtual employees of the client business
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Our team works closely with the client’s key staff, building a sound understanding of their business
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Clients lean on our knowledge and experience to extract more value from their applications
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Clients have access to our dedicated service team
WHEN WILL YOU USE MANAGED SERVICES?
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At the end of the rollout of a project to assist you in realising the value from your EPM. The end of a new implementation can be a time when the need for a skilled resource is critical
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When you need extra help with month-end processes and don’t have the skills or the extra hands to assist
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When you’d like help in developing custom applications so that you can streamline certain processes
WHAT WE OFFER
At the start of an engagement, CIBA’s team members are introduced to key stakeholders in the client’s organisation. The first step is to validate the engagement scope and confirm service expectations. In collaboration with the client, we develop a strategic plan, which may include a combination of the following Managed Services:
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Application Support
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Service Desk
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Outsourcing and ad hoc development
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Health checks
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Optimisation
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Upgrades and Patching
