Business in Africa set to take faster, stronger automation journeys with Automation Anywhere acquisition of FortressIQ

What does the acquisition of FortressIQ by Automation Anywhere mean for companies ready to apply Artificial Intelligence (AI) to redefine and finetune their processes, fast? CIBA Managing Director, Sean Ammon, outlines the efficiencies that this tool is set to enable across Africa.

Companies that plug into process mining Artificial Intelligence (AI) will unlock cost savings through boosts in process delivery, as well as service their customers better and scale automation for the greater good of their business. Momentum to broader adoption of AI solutions is being fuelled by the acquisition of FortressIQ by global leader in robotic process automation (RPA), Automation Anywhere

Automation Anywhere is redefining the future of AI-powered intelligent automation and process discovery, and is applied across Africa by business performance specialist, CIBA. Organisations of all sizes are realising that automating low-value, manual tasks can free up time and resources that can then be used by organisations to adapt to changing business conditions.

Demand for robotic process automation has skyrocketed under pandemic conditions and companies continue to look for new ways to streamline business processes. Process intelligence, as part of RPA, is essential, helping companies identify, map, and analyse the multi-dimensional processes that extend across hundreds of applications and hundreds of thousands of employees.

With the acquisition of FortressIQ, Automation Anywhere advances its AI-powered, cloud-native Automation 360 platform with process discovery, intelligence, and optimisation that can scale to any system or application across any vertical. The new capabilities offer built-in intelligence that provides fast, accurate visibility on which processes can and should be automated.

Cloud pioneer FortressIQ is a market leader in the process mining space and CIBA has already experienced significant benefits being unlocked for clients by the technology, as many entities in African markets have adopted cloud-first strategies. With infrastructure, databases, platforms, and software stored in the cloud, the solution makes complete business sense in terms of the journey from manual to automated, particularly as process improvement begins with gaining an accurate and real time understanding of a company’s current process environment. This includes identification of the sequence of logical steps required to perform a specific business task.

The process mining step becomes a lot easier with FortressIQ as its AI capabilities literally learn a company’s business tasks, as they occur, in real time by transcribing footage from users’ desktops and then mapping out those processes. This provides a logical structure into how all of those processes operate, a step that would typically take a team months to complete.

With FortressIQ, CIBA is able to gain this intelligence rapidly as well as without client teams’ needing to stop their work and without any disruption to business activities when people historically needed to attend manual workshops.

From a customer experience perspective, the solution latches onto the capability of AI and cognitively intelligent software by working in the background. The intelligence gleaned gives leadership teams the output required for an effective automation journey, as once the processes are typically mapped, a team such as CIBA can align this intel to the robotic environment or the digital work needing to be put in place.

Commenting on the acquisition Mihir Shukla, CEO and Co-Founder, Automation Anywhere said, “The Fortress IQ team are the pioneers of process intelligence, making this a perfect match. Together, Automation Anywhere and FortressIQ will reshape the future of automation, changing the way our customers automate, adapt, and accelerate as they pursue digital transformation initiatives.

Pankaj Chowdhry, CEO and Founder of FortressIQ added, “Automation Anywhere is a global leader of the RPA revolution, and nearly two decades later, is reimagining automation to be cloud-native, intelligent, and designed for every person in every company. We share a vision to deliver and automate at scale, as well as share common values to help customers succeed on a trusted platform. This will change the industry, and I’m excited about what we can automate next.”

Automation Anywhere customers have collectively implemented nearly three million automations worldwide, with leading companies deploying tens of thousands of bots throughout their organisations, primarily in the cloud.

About CIBA

CIBA is a Consulting and Cognitive Automation specialist which pioneers technologies geared at driving companies through the Fourth Industrial Revolution (4IR). The business performance specialist takes the fear out of the automation process as it secures a fine balance between process automation and people’s performance levels. The company is also a master reseller and implementer of Automation Anywhere in South Africa, and a leadership partner to large companies across sectors, with a strong track record in Banking, Telecommunications, and Healthcare. To learn more, please visit

About Automation Anywhere
Automation Anywhere is the world’s #1 cloud automation platform, delivering intelligent RPA solutions globally across all industries to automate end-to-end business processes, for the fastest path to enterprise transformation. The company offers the world’s only cloud-native platform combining RPA, artificial intelligence, machine learning, and analytics to automate repetitive tasks and build enterprise agility, freeing up humans to pivot to the next big idea, build deeper customer relationships and drive business growth. For additional information, visit

Automation Anywhere and Automation 360 are trademarks/service marks or registered trademarks/service marks of Automation Anywhere, Inc. in the United States and other countries.

About FortressIQ

FortressIQ empowers enterprises to decode work with its process intelligence platform. It automatically and continuously acquires process data at scale across the entire enterprise, allowing companies to understand and monitor current state processes, and then make better, faster process improvements. FortressIQ uses innovative computer vision and artificial intelligence to deliver unprecedented visibility, with detail and accuracy unattainable with traditional methods. These deep insights help companies optimise processes, streamline operations, and improve the employee experience. Founded in 2017, FortressIQ is backed by Lightspeed Venture Partners, Boldstart Ventures, Comcast Ventures, Eniac Ventures, M12 and Tiger Global. To learn more, please visit


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