CIBA Managed Services extend your team with experienced consultants who work alongside your people — transferring knowledge, building capability, and providing reliable operational support.

Through our Managed Services, clients:

• Reduce pressure on internal teams by supplementing scarce or specialist skills
• Gain access to experienced consultants who operate as virtual employees, aligned to your business and ways of working
• Ensure continuity and stability across systems, processes, and reporting cycles
• Extract greater value from technology through ongoing optimisation, guidance, and best practice
• Build confidence and capability within their workforce through close collaboration and knowledge sharing

Managed Services are ideal when organisations need additional capacity or specialist expertise to support their workforce — without long-term hiring commitments.

You may benefit from Managed Services:

• After a system or process rollout, when operational support and stabilisation are essential
• During peak periods, such as month-end or planning cycles, when internal capacity is stretched
• When developing or enhancing applications, to streamline processes and reduce manual effort
• When specialist skills are required, but permanent resources are not feasible or readily available

Each Managed Services engagement begins with a structured onboarding process. Our team is introduced to key stakeholders, scope and service expectations are confirmed, and a strategic support plan is developed in collaboration with your business.

Managed Services can include a combination of:

• Application Support
• Service Desk
• Outsourcing and ad hoc development
• Health checks
• Optimisation
• Upgrades and patching

CIBA Managed Services complement our broader Workforce Solutions — working alongside training, graduate programmes, talent placement, and change management initiatives to ensure technology is not only implemented, but sustained and embedded.

By aligning people, skills, and technology, CIBA helps organisations build resilient, capable teams that can adapt and perform in an increasingly digital environment.